Privacy Policy

We may collect the following types of information when you interact with our website, request services, or communicate with us:

• Personally Identifiable Information (PII): Such as your name, email address, phone number, physical address, and other contact details you provide voluntarily.
• Service Information: Information related to the services you request or inquire about, including appointment scheduling, service history, and customer communications.
• Device and Usage Information: Data collected automatically through your browser or device, including IP address, browser type, pages visited, and referring URLs.

We use your information to:

• Provide, schedule, and manage heating and air services
• Respond to your inquiries and customer service requests
• Communicate with you via email, phone, or SMS regarding appointments, service updates, or related information
• Improve our website and service offerings
• Ensure compliance with legal obligations

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse.

We do not sell, share, or rent your Personally Identifiable Information (PII) to any third party for marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers: We may share personal data with trusted third parties who assist us in operating our business and providing services to you (e.g., web hosting providers, scheduling software, SMS delivery platforms). These parties are contractually obligated to protect your data and use it solely for the purposes of providing services on our behalf.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid legal requests.

If you opt in to receive SMS/text messages from us, we will use your mobile number only to send service-related communications (such as appointment reminders, confirmations, or service updates).

We will not sell, share, or rent your SMS opt-in information to any third party for any reason other than to deliver the specific services associated with the campaign. However, we may share your personal data, including your SMS opt-in or consent status, with third-party service providers who help us deliver these messages (e.g., messaging platforms, mobile carriers). These providers are required to use your information solely for message delivery purposes and not for marketing or unrelated activities.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may choose not to provide certain information, though this may limit your ability to access specific services. You can opt out of SMS messages at any time by replying “STOP” or contacting us directly. To update or delete your personal information, please reach out using the contact information below.

We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” at the top of the policy. We encourage you to review this page regularly to stay informed of our data practices.

If you have any questions or concerns regarding this Privacy Policy or our handling of your personal information, please contact us.

If you opt in to receive SMS/text messages from Affinity Accounting, you consent to receive service-related communications to the mobile number provided. These may include, but are not limited to:• Responses to quote requests

• Appointment reminders
• Customer feedback requests
• Service updates
  Standard message and data rates may apply depending on your mobile carrier.

You may reply HELP at any time for assistance or if you have questions about our SMS service. To opt out of receiving further messages, reply STOP. After opting out, you will no longer receive SMS communications unless you re-subscribe.

For more information on how we handle your mobile data, including opt-in status and consent, please review our Privacy Policy above.